Our Guarantee & Warranty - Topside Attic Insulation Campbell

The Topside Attic Insulation Campbell Guarantee

We stand behind every attic we seal, every crawl space we encapsulate, and every wall we insulate in Campbell. Since 2016, we’ve completed more than 9,000 home envelope projects, and every single one left with a written price agreed to beforehand, a written scope of work in hand, and a documented photo record showing what we found and what we fixed. Our 365-Day Done Right Promise means exactly what it says: if it’s not done right, we make it right. No voicemail loops, no callback windows measured in business days, no arguing over whether the problem counts. You call (831) 534-3206 and a live person answers, 24/7. That’s the Haven Standard we operate under, and it’s how we’ve worked from our first Campbell job to our nine-thousandth.

Call (831) 534-3206

What’s Covered

• Workmanship on every insulation and air-sealing job. We don’t blow fiberglass or cellulose over an unsealed attic floor, and we don’t call a job complete until the top plates, can lights, wire penetrations, and attic hatch are sealed to spec. If a seam opens, a vapor barrier tears, or a rodent-proofing detail fails within 365 days, we return and fix it at our expense.
• Parts and materials from eight major manufacturers. We source Owens Corning, Johns Manville, Knauf, Rockwool, CertainTeed, Icynene, Demilec, and GreenFiber products, which means no proprietary lock-in and replacement materials available when you need them. If a manufacturer defect surfaces, we handle the claim and the re-installation.
• Job-site cleanup that leaves no trace. Our crews carry vacuums, not brooms they forgot in the truck. We document the condition of your attic, crawl space, or walls before we start and photograph the same angles when we leave. If we tracked dust through a hallway or left a staple in your driveway, you see it in the photo record and we hear about it immediately.
• On-time arrival with named technician notification. Under Haven Standard: Arrive on schedule, you get a named technician and a text when they are on the way. If we’re running behind in Campbell traffic on Highway 17 or stuck at a previous job in West San Jose, you know before you wonder.
• Honest pricing with zero work before a written agreement. Haven Standard Clause 1 requires a flat price, written scope, and written warranty before anyone lifts a tool. We don’t “discover” problems that mysteriously double the cost. We don’t charge for a “free” estimate that turns into a sales presentation. The price you approve is the price you pay.

Our Satisfaction Promise

If something’s not right, we want to know while we can still fix it, not after you’ve given up on us. Here’s how the 365-Day Done Right Promise works in practice.

You notice a cold spot in the living room where we insulated last March, or the blower-door reading we published doesn’t match how the house still feels in a January Santa Ana wind. You call (831) 534-3206, a live person picks up, and we schedule a return visit. Wes Okafor or one of our background-checked, uniformed technicians arrives on time, reviews the original written scope and photo record with you, and identifies what changed or what we missed. If it’s our work, we repair it. If it’s a new issue - a roof leak that soaked the new insulation, a contractor after us who disturbed the air sealing - we show you the photo evidence, explain what happened, and quote the fix at the same flat-price, written-agreement terms.

We’ve had homeowners in Campbell’s Pruneyard area call because a can light we sealed started dripping condensation after they swapped to LED retrofits that ran cooler. We came back, adjusted the seal, and updated their photo record. We’ve had calls from the neighborhood near Campbell Park where a crawl space vapor barrier peeled at a seam after heavy winter rains saturated the soil. We re-taped, re-anchored, and added a drainage detail we hadn’t seen in the original assessment. The Promise isn’t a marketing line. It’s a routing instruction for our dispatch software.

We also publish before-and-after blower-door numbers on every applicable job. That single CFM50 figure - cubic feet per minute at 50 pascals of pressure - tells you exactly how much conditioned air your home was losing before we sealed it and how much it still loses after. If the number doesn’t improve as scoped, we don’t invoice until it does.

Before

After

Licensed & Insured Backing

California requires insulation contractors to carry a C-2 Warm-Air Heating, Ventilating and Air-Conditioning license or work under a valid CSLB classification for the building envelope work they perform. We’re state-licensed and carry general liability and workers’ compensation coverage that protects your property and our crews while they’re in your attic or crawl space. That paperwork isn’t a formality. It’s what lets us pull permits in Campbell when the job requires them, what covers your finished floors if a hose bursts during blown-in installation, and what guarantees you have recourse beyond our word if something goes seriously wrong.

We’ve seen what happens when uninsured crews work in tight Campbell crawl spaces with exposed Romex and active gas lines. We’ve been called to fix jobs where the previous contractor’s “warranty” turned out to be a personal cell phone number that went to voicemail for three weeks. Our licensing and insurance are verified, documented, and available on request because they’re the foundation everything else sits on. The 365-Day Done Right Promise, the written price before work starts, the documented photo record - none of it matters if the company behind it can’t or won’t show up when called.

Wes Okafor has operated under The Haven Standard since 2016 because the details matter. A poorly air-sealed attic hatch will undo half the R-value you just paid for in the room beneath it. A vapor barrier installed without sealing to the foundation walls traps moisture instead of blocking it. Our guarantee covers the workmanship that prevents those failures, the documentation that proves what was done, and the live answer at (831) 534-3206 when you need to talk about it.

Written by Wes Okafor, Owner at Topside Attic Insulation Campbell, serving Campbell since 2016.